Refund Policy

Last Updated: May 20, 2024

At Baykar Farm Business, we strive to ensure your complete satisfaction with our agricultural products and services. This Refund Policy outlines our procedures and guidelines regarding returns, exchanges, and refunds.

Please read this policy carefully before making a purchase. By placing an order with us, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.

1. General Provisions

We accept returns and provide refunds for eligible products within the timeframes specified in this policy. All requests for returns or refunds must be made in accordance with the procedures outlined below.

2. Product Categories and Refund Eligibility

Due to the nature of agricultural products, refund eligibility varies by product category:

3. Quality Guarantee

We stand behind the quality of our agricultural products. If you receive products that are damaged, defective, or do not meet our quality standards, please contact us within the timeframes specified above. We will work with you to resolve the issue by offering a replacement, refund, or store credit.

3.1 Fresh Produce Quality Issues

For fresh produce showing quality issues upon delivery:

• Contact us within 24 hours of delivery
• Provide clear photographs showing the quality issues
• Do not discard the product until the claim is resolved, unless instructed otherwise

3.2 Seed Germination Guarantee

We guarantee acceptable germination rates for our seeds as specified on the packaging. If you experience significantly lower germination rates:

• Contact us within 30 days of purchase
• Provide details of planting conditions and germination results
• We may request photographic evidence or return of unused seeds

4. Return Process

To initiate a return or refund request, please follow these steps:

1. Contact our customer service team by email at [email protected] or by phone at +44 8589 405507 within the eligible return period
2. Provide your order number, purchase date, product details, and reason for return
3. Our team will review your request and provide instructions for the return process if approved
4. Package the item securely in its original packaging if possible
5. Ship the item to the address provided by our customer service team

For perishable items or products with quality issues, we may arrange for inspection before requiring return shipment.

5. Refund Processing

5.1 Refund Methods

Refunds will be processed using the original payment method whenever possible:

• Credit/debit card payments will be refunded to the original card
• Bank transfers will be refunded to the originating account
• Cash payments will be refunded by bank transfer to your nominated account

5.2 Refund Timeframes

Refund processing times vary based on the payment method:

• Credit/debit card refunds: 5-10 business days
• Bank transfer refunds: 7-14 business days
• Store credits: Issued immediately upon approval

Please note that while we process refunds promptly upon approval, the actual time for funds to appear in your account depends on your financial institution's processing times.

5.3 Refund Costs

The following costs apply to refunds:

• For defective or incorrectly shipped items: We cover all return shipping costs
• For change of mind returns: Customer is responsible for return shipping costs
• For large equipment returns: Special shipping arrangements may apply

6. Exceptions and Special Circumstances

6.1 Seasonal and Bulk Agricultural Products

For seasonal products and bulk agricultural orders:

• Special orders placed during peak harvest seasons may have modified return policies
• Bulk orders (over 100kg or customized quantities) are subject to specific terms discussed at the time of order
• Pre-ordered seasonal items may have different cancellation periods based on growing and harvesting schedules

6.2 Force Majeure

We recognize that agricultural products and services are subject to natural factors beyond our control. In cases where extreme weather events, natural disasters, or other force majeure circumstances affect product quality or service delivery, we will work with customers on a case-by-case basis to find fair solutions.

6.3 Business Customers

Business-to-business transactions may be subject to separate contractual agreements that supersede parts of this policy. Please refer to your specific contract terms or contact your account manager for details.

7. Cancellation of Services

For agricultural consulting services, workshops, or other service-based offerings:

• Cancellations made more than 7 days before the scheduled service date are eligible for a full refund
• Cancellations made 3-7 days before the scheduled service date are eligible for a 50% refund
• Cancellations made less than 48 hours before the scheduled service date are not eligible for a refund
• Rescheduling services may be possible without penalty, subject to availability

8. Customer Satisfaction Guarantee

Beyond our standard refund policy, we are committed to your satisfaction. If you are not completely satisfied with your purchase for any reason, please contact our customer service team. We will work with you to find a solution, which may include additional support, alternative products, or other accommodations.

9. Legal Rights

This Refund Policy does not affect your statutory rights. Consumers in the United Kingdom have certain rights under the Consumer Rights Act 2015 and other applicable consumer protection laws, which are not affected by this policy.

10. Policy Changes

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.

11. Contact Us